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Privacy Policy

PRIVACY POLICY

Effective Date: 08/17/2023

Welcome to Vale 24 (hereinafter referred to as "the Application"). We are committed to protecting the privacy and security of our users' information. This Privacy Policy explains how we collect, use, and disclose personal information when you use our Application. We value your trust and want you to understand how we handle your information to provide you with the best possible experience.

Please take the time to read this Privacy Policy carefully. By accessing or using our Application, you acknowledge that you have reviewed and accepted the practices described herein. If you do not agree with our Privacy Policy, please refrain from using the Application.

This Privacy Policy applies to all users of our Application and describes the types of information we collect, how we use that information, and the choices and rights available to you regarding your personal information. We take your privacy seriously and strive to protect your information in accordance with applicable laws and regulations.

We encourage you to review this Privacy Policy periodically as we may update it to reflect changes in our data handling practices. If we make any material changes, we will notify you through the Application or by other means to provide you with an opportunity to review the revised Privacy Policy before continuing to use our services. By continuing to use our Application after any updates or changes to this Privacy Policy, you acknowledge and accept the revised terms.

If you have any questions, concerns, or requests related to your privacy or the practices described in this Privacy Policy, please contact us using the information provided at the end of this policy.

I. PRINCIPLES THAT GUIDE OUR POLICY

Vale 24 and its affiliated entities with relationships of subordination or control in the Republic of Panama or other jurisdictions (referred to as the "Affiliated Entities") are committed to respecting and safeguarding the rights of our users by adhering to the following guiding principles:

1. Principle of Integrity

We collect information in a truthful and transparent manner, without deception, falsehood, or any unfair or illegal practices.

2. Principle of Purpose

The processing of non-public information obtained, collected, and gathered by Vale 24 is based on a specific and legitimate purpose, which will be clearly communicated to the respective user. We retain such information only for the necessary duration required to fulfill the stated purpose.

3. Principle of Relevance

Vale 24 collects only the data that is necessary, relevant, and limited to what is essential for the intended purpose of the processing.

4. Principle of Accuracy

The information we process must be accurate, complete, up-to-date, and easily understandable. Vale 24 takes reasonable measures to ensure data accuracy but cannot be held responsible for any incomplete, partial, or misleading information provided by users, or if such information was provided or disclosed by the user without guaranteeing its truthfulness or quality.

5. Principle of Data Security

Vale 24 implements appropriate technical, organizational, and administrative measures to protect the information we process, particularly sensitive data as defined by Law 81 of March 26, 2019, on the Protection of Personal Data. These measures are in place to prevent unauthorized access, alteration, modification, loss, or misuse of electronic records and repositories.

6. Principle of Transparency

Vale 24 respects the user's right to obtain information about the existence of any personal data concerning them, without any restrictions, at any time. We are committed to providing clear and accessible information about our data processing practices.

7. Principle of Confidentiality

All individuals with access to non-public information within Vale 24 or its Affiliated Entities are bound to maintain strict confidentiality. They are obligated to protect personal, commercial, accounting, technical, and other types of information provided during the execution of their duties. Vale 24 and its Affiliated Entities may utilize information systems and databases owned by them for the processing of such protected information.

8. Principle of Legality

Vale 24 processes personal data solely based on the prior, express, and informed consent of the user. We obtain personal data only with appropriate legal grounds, statutory provisions, or judicial mandates that exempt the requirement for user consent.

9. Principle of Portability

Users have the right to request a copy of their personal data from Vale 24 in a structured, commonly used, and machine-readable format, as per applicable legal requirements.

10. Principle of Compliance

Vale 24 complies with all relevant laws and regulations governing the processing of personal information and respects the fundamental rights associated with such processing, including contractual agreements made with our users.

DATA COLLECTION BY VALE 24 AND HOW WE USE THE COLLECTED INFORMATION

We hereby provide our users with information about the types of data we collect, the purposes for which we collect it, and the situations in which we may share it with third parties.

1. Data Collection During Application Visits

Personal data refers to information that allows us to directly or indirectly identify our users, including but not limited to first and last names, addresses, phone numbers, dates of birth, location data, email addresses, and any other data provided by users. Outlined below are the specific types of data we collect:

  • Device Information: Device ID, operating system, hardware, and other device identifiers.
  • Connection Information: Time, date, duration of use of the website, and origin.

2. Data Collection During Account Creation, Website Visits, Registration, and Order Placement

To fully leverage the extensive benefits provided by Vale 24, users have the option to create an account and proceed with placing their orders. As a natural consequence, additional personal data will be collected based on the information provided by the user. Fields essential for efficient order management are designated as mandatory. These fields must be completed in order for us to process your orders effectively.

  • Account Information: Full name, address, date of birth, telephone number, email, payment information, identity document, profile photo, company name, RUC number, proof of address, criminal record.
  • Location Data: Precise or approximate location data through GPS, IP address, and Wi-Fi, if permission is granted.
  • Access Information: Email, phone number (Google entry), and password.
  • Device Information: Device ID, operating system, and other device identifiers.
  • Connection Information: Time, date, duration of use of the website, and origin.
  • Communication Information: Feedback, ratings, and general communications.
  • Order History: Information about the type of service you request, order details, delivery information, date and time of order, price, and payment method.
  • Other Information: Information provided voluntarily while using the website or the Portal and information from other sources such as social networks or public databases.

3. Disclaimer Regarding Personal Information Provided by Users

In any of the aforementioned scenarios, it is important to note that any information provided to Vale 24 will be considered as personal information belonging to you. Therefore, if you provide us with personal information belonging to another individual, Vale 24 cannot be held responsible for obtaining prior consent from that individual to process their personal data in accordance with these Privacy Policies. It will be solely your responsibility for the use and processing of personal data pertaining to third parties.

4. Utilization of User Personal Data

Vale 24 strictly collects your personal data only when necessary and for lawful purposes that have been pre-defined. We utilize your personal information solely for the purposes outlined in this Policy or in the relevant sections of our application.

  • Provision of Services: To offer, personalize, maintain, and improve our services.
  • Customer Service: To store information provided by the user and improve service quality.
  • Protection and Security: To maintain the protection, security, and integrity of our services and users.
  • Research and Development: To test, research, analyze, and develop products.
  • Advertising: To send promotional offers and improve our service.
  • Legal Proceedings: To comply with court orders or administrative requirements.

Online Payment

To facilitate convenient payment for your orders, we offer online payment options. When making online payments, please review the following terms and conditions:

1. Entities Assisting with Online Payment Operations

We prioritize the confidentiality and proper handling of your personal data. Any third-party providers that may have access to your information are required to comply with strict data protection regulations.

2. Information Collected

We collect specific information necessary for processing payments, including:

  • Your zip code
  • Mobile phone number
  • Transaction history details
  • Bank information (card issuer and type)
  • Email address
  • Order delivery address

3. Disclosure of Your Personal Data

Vale 24 may utilize, transmit, or transfer your personal data within the scope of its activities, ensuring compliance with the principles outlined in this Policy and applicable regulations.

Your Rights

Vale 24 values the privacy and protection of our users' personal data. Users have the following rights regarding their data:

  • Right to Access: Request access to personal data.
  • Right to Rectification: Request correction or updating of inaccurate data.
  • Right to Erasure: Request deletion of personal data.
  • Right to Restrict Processing: Request restrictions on data processing.
  • Right to Data Portability: Request data in a structured, machine-readable format.
  • Right to Object: Object to certain data processing activities.
  • Right to Withdraw Consent: Withdraw consent at any time.

Information about Cookies

Vale 24 utilizes cookies on its website to enhance user experience and improve the functionality of our services. A cookie is a small text file stored on a user's device that enables us to recognize and remember certain information about the user, including:

  • IP Address: To understand the general location of website visitors.
  • Google Analytics: To gather information about website traffic and user behavior.

Contact Us

If you have any questions, concerns, or requests related to your privacy or the practices described in this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: (123) 456-7890
  • Address: 1234 Vale Street, Panama City, Panama